The Human Moment at Work

Human moments require energy. Often, that’s what makes them easy to avoid. The human moment may be seen as yet another tax on our overextended lives. But a human moment doesn’t have to be emotionally draining or personally revealing. In fact, the human moment can be brisk, businesslike, and brief. A five-minute conversation can be a perfectly meaningful human moment. To make the human moment work, you have to set aside what you’re doing, put down the memo you were reading, disengage from your laptop, abandon your daydream, and focus on the person you’re with. Usually when you do that, the other person will feel the energy and respond in kind. Together, you quickly create a force field of exceptional power.